returns

returning matlife purchases

We understand that when you order online you don't have an opportunity to try on the clothes and that's why we offer a no-quibble returns policy. We are pleased to offer refunds on any full price items returned to us in perfect condition within 14 days of receipt of order with proof of purchase.

Sale items may be refunded within 7 days of receipt of order if they are sent back in perfect condition with proof of purchase. After 7 days of receipt of order, sale items can only be returned in exchange for a credit note if they are sent back in perfect condition within 14 days of receipt of order with proof of purchase.

Faulty items may be returned at any time. Please note we are unable to refund postage paid unless the fault is with us. This does not affect your statutory rights.

To receive a refund, simply fill in the returns form you received with your delivery and include it in the parcel with the item(s) that you are returning. Goods are returned to matlife at your own expense.

Please note that when sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded post and always retain proof of postage.

Send the parcel to:
matlife returns c/o
6b Farnan Road
London, SW16 2EX

Any sum debited to us from your credit or debit card will be re-credited to your account within 30 days of receiving the returned goods.

Any items received that are not in perfect condition, or are not deemed faulty, will be returned to you, at your cost.

exchanging matlife purchases

We are happy to exchange any products that are damaged, faulty or incorrectly shipped for any circumstances that are due to our error within 30 days of dispatch. To receive an exchange just fill in the exchange form you received with your delivery and include it in the parcel with the item(s) that you are returning.

When we're at fault, we will reimburse the postage costs but please note that when sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded post and always retain proof of postage.

Send the parcel to:
matlife exchanges c/o
6b Farnan Road
London, SW16 2EX